How do I cancel an order And return an item on Shine.com
1.How do I cancel an
order?
1. Cancelling
an unpaid order.
To cancel and
unpaid order, please log into your Shein account. There you will go to "My
Orders" and click on the "Cancel Order" button. Your order will
be cancelled from there.
2. Cancelling
a paid order.
To cancel a
paid order, please log into your Shein accout. You will need to submit a ticket
by clicking the "My Tickets" button and completing all the necessary
information. Once we receive the ticket we will cancel your order within 24
hours. If you feel like you need to cancel the order right away, then please
click on the "Online Help" button at the top of the homepage.
Please note
that once an order has shipped we can not cancel the order. Please wait for
your package to arrive and you may either keep it or contact us to arrange a
refund.
2.How do I return an
item?
Most returns
can be processed within 5 business days after we receive your package.
Considering 3-5 days for delivery, we may need 10-15 days to confirm your
returned items. We’ll issue the refund to your SHEIN wallet if we are not
otherwise informed to refund to your payment account in advance.
Returning
shipping charges are non-refundable.
We do not
accept returned items that were sent back by you directly without checking with
us first.
For
International Orders:
If you are
not 100% satisfied with your purchase, you may request a return within 30 days
after receiving your package.
1. Please
submit a ticket, indicate which items you would like to return and the reason
for the return. You can find all SKU numbers on the shopping page.
2. Securely
pack the item(s) in a box or envelope of your choice.
3. Please put
your authorization number next to the Recipient name. Mail your return package
using a traceable carrier.
4. Send your
return tracking number or a picture of return receipt to our team.
If You Are Facing
Problem Then You Can Call Us. We Will Help You On A Single Call.
Thanks
Get In Touch
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